By accessing and using Trade Support's trading platform and services ("Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use our Services.
These Terms constitute a legally binding agreement between you ("Client", "you", or "your") and Trade Support ("Company", "we", "us", or "our"). We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting.
To use our Services, you must:
We reserve the right to refuse service to anyone at our sole discretion. You are responsible for ensuring that your use of our Services complies with all applicable laws in your jurisdiction.
To access our trading Services, you must create an account. You agree to:
We may require identity verification and additional documentation to comply with regulatory requirements. Failure to provide requested information may result in account suspension or termination.
Our platform provides access to trading in various financial instruments including forex, cryptocurrencies, stocks, indices, ETFs, and commodities. You acknowledge that:
We provide execution services only and do not provide investment advice. All trading decisions are made at your own discretion and risk.
You may deposit and withdraw funds according to our payment policies:
In accordance with our Anti-Money Laundering (AML) policies and industry best practices, clients must complete a minimum trading volume before withdrawing funds from their TradeSupport account. The required trading volume is calculated based on your total new deposits (including bonuses) to the platform.
Required Lots = (Total New Deposits + Bonuses) ÷ $10,000 × 20 lots
Minimum requirement: 2 lots for deposits under $1,000
Rationale: This requirement helps prevent money laundering activities and ensures that our platform is used for legitimate trading purposes. The proportional formula ensures fairness - larger deposits require proportionally more trading activity. This is a standard practice across regulated financial institutions to comply with international AML regulations and to protect both the platform and legitimate traders from fraudulent activities.
⚠️ Note: This requirement applies to ALL funds in your account - deposits, profits, and bonuses. You must complete the required trading volume before any withdrawal can be processed. Recycled deposits (funds previously withdrawn and re-deposited) are exempt from additional volume requirements.
All transactions are subject to our anti-money laundering (AML) and know-your-customer (KYC) procedures. We reserve the right to refuse or delay any transaction that raises compliance concerns.
You agree to pay all applicable fees and charges associated with your trading activity:
If your trading or investment account remains inactive (no trading activity, deposits, or withdrawals) for a continuous period of 14 days, the following actions may be taken:
Rationale: This policy is in line with standard industry practices to manage dormant accounts and ensure efficient allocation of platform resources. Inactive accounts can pose security risks and administrative burdens. This policy encourages active engagement with the platform and helps us maintain a secure trading environment.
Prevention: To keep your account active, simply log in and execute at least one trade, make a deposit, or process a withdrawal within each 14-day period. We may send reminder notifications before any inactivity fees are applied, but we are not obligated to do so.
Important: Penalty fees for policy violations are calculated as a percentage relative to the specific action taken against our policies. Fee amounts are assessed on a case-by-case basis in accordance with the severity of the violation and the specific policy breached.
Important Risk Warning
Trading CFDs and leveraged instruments carries a high level of risk and may not be suitable for all investors. You may lose more than your initial investment. Before trading, you should carefully consider your investment objectives, level of experience, and risk appetite.
Key risks include:
When trading on margin:
We provide negative balance protection for retail clients, ensuring you cannot lose more than your account balance.
We strive to provide best execution on all orders, but:
Stop loss and take profit orders are not guaranteed and may be subject to slippage.
You agree not to engage in any of the following prohibited activities:
Traders and investors must not use multiple inconsistent IP addresses to interact with our system. Suspicious patterns of IP address usage may indicate:
Consequences: Violation of this policy may result in:
Rationale: This policy protects the integrity of our platform and prevents fraudulent activities. Consistent IP usage helps us verify account ownership, prevent unauthorized access, and comply with regulatory requirements. This is standard practice across financial institutions to maintain security and prevent abuse of promotional offers.
Any attempt to exploit technical errors, system vulnerabilities, or platform features for personal gain is strictly prohibited. This includes but is not limited to:
Consequences: Detection of system exploitation will result in:
Rationale: System exploitation undermines fair trading conditions for all users and can cause significant financial harm to the platform and other traders. This zero-tolerance policy is essential to maintain market integrity and protect legitimate users. All financial institutions enforce similar policies to prevent fraud and ensure fair market conditions.
Violation of any prohibited activities may result in account suspension, termination, forfeiture of funds, and legal action. We reserve the right to investigate suspicious activities and take appropriate action to protect our platform and users.
Traders who have benefited from our deposit bonus schemes (including but not limited to the 5X Deposit Bonus) are subject to specific trading restrictions to ensure fair use of promotional benefits:
No more than 50% of your total profits may be derived from copy trading activities if you have received a deposit bonus. This means:
This policy ensures that deposit bonuses are used to enhance genuine trading activity rather than solely relying on copy trading. The purpose of our bonus programs is to support traders in developing their own trading skills and strategies. This restriction:
Note: This restriction applies only to accounts that have received deposit bonuses. Accounts without active bonuses are not subject to the 50% copy trading profit limitation. All bonus terms must be fully satisfied before unrestricted withdrawals are permitted.
All content, trademarks, logos, and intellectual property on our platform are owned by Trade Support or our licensors. You may not:
To the maximum extent permitted by law:
This limitation applies to all claims, whether based on contract, tort, or any other legal theory.
Either party may terminate this agreement:
In the event of a dispute:
These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Trade Support is registered. Any disputes shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or platform notification. Continued use of our Services after changes constitutes acceptance of the modified Terms. We recommend reviewing these Terms periodically.
For questions about these Terms, please contact us:
Trade Support
Kempton Way, Dysart Road, Grantham, NG31 7LE
legal@tradesupport.pro
Available 24/7 via live chat
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Last Updated: March 23, 2024